Terms & Conditions-Privacy Statement

Wholesale Artificial Grass Ltd (herinafter referred to as WAG)



Full payment will be required on ordering (on a Pro-Forma basis) Unless by prior credit agreement


Delivery dates are estimated and given in good faith, Wholesale Artificial Grass Ltd will not be held liable for any costs incurred through late delivery. If for any reason the purchaser is unable to accept delivery of the goods at the time previously arranged a redelivery charge may be made


Wholesale Artificial Grass Ltd shall remain the owner of all goods, until the full amount of invoice value has been paid. No return of goods will be accepted which have been supplied in accordance with the Purchaser’s order


It will be the responsibility of the purchaser to ensure that all goods are insured once delivered. Wholesale Artificial Grass Ltd are only responsible for the goods up to the time of delivery. Under no circumstances will Wholesale Artificial Grass Ltd be liable for any loss or injury attributable to defects in the goods or otherwise in relation to the performance of any contract entered unto between Wholesale Artificial Grass Ltd and the purchaser. Furthermore, the purchaser shall indefinite Wholesale Artificial Grass Ltd against any claim for such damage, loss or injury made against Wholesale Artificial Grass Ltd by a third party


Manufacturer’s warranty covers artificial grass products for a minimum of 36 months from the date of invoice which covers UV Rays only.  An inspection or sample is required to ascertain if any malicious or accidental damage has occurred.   In the event that discolourisation from UV rays is agreed by the manufacturer,  a replacement  artificial grass will be supplied. Warranty does not cover for any installation or disposal costs.  Warranty does not cover any matting,  normal wear and tear, tobacco or chemical damage, neglect, misuse, site conditions, use of inappropriate footwear, flood. fire, acts of god. The warranty is not transferrable. The warranty is only extended to the origianl purchaser. The warranty does not cover sun magnifiication and melting from low windows or matting.


Any damage or shortage of items must be reported within 3 days of delivery. Emailed photographs will be required showing damage/fault prior to replacements being dispatched. All items should be checked off on delivery and Wholesale Artificial Grass Ltd will advise purchaser if any items are outstanding. We cannot accept liability for items that go missing after delivery


Wholesale Artificial Grass Ltd resrves the right to charge the client for any costs incurred through change of installation date or cancellation, which is not the fault of Wholesale Artificial Grass Ltd


Wholesale Artificial Grass Ltd will not be liable to the purchaser for any breach of contract arising from or which may have been caused by an act of God, force majeure, war, riot, civil commotion, government order, direction or legislation by fire, accident, strike or other industrial action, adverse weather conditions, delays in transport or by any other matter over which Wholesale Artificial Grass Ltd has no control


Customised products cannot be returned once they have been dispatched, unless item is proven to be faulty. We also cannot accept returns of any product if it is found that the problems resulted from the product being incorrectly installed/stored/cut by you (the customer)


Should full grass rolls be unsuitable they can be returned within 7 days of receipt of goods, in original packaging. Delivery & Collection charge will be met by customer